Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How do you ensure the freshness of your baked goods during shipping?
We bake our products in small batches and use specialized airtight packaging to lock in flavor. Each order is shipped shortly after baking to ensure it arrives at your door with peak taste and texture.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 14 days for a replacement or refund.
Do you offer gluten-free or nut-free options?
Yes, we have a dedicated line of gluten-free Moravian cookies. While we follow strict cleaning protocols, all our products are baked in a facility that handles wheat, nuts, dairy, and eggs.
How long will my cookies and crackers stay fresh?
When kept in their original sealed packaging, most of our cookies stay fresh for up to 6 months. Once opened, we recommend storing them in an airtight container to maintain their signature crispness.
Can I track my order once it has shipped?
Absolutely. As soon as your treats leave our bakery, you will receive an email with a tracking number so you can follow your package's journey to your doorstep.
Do you offer corporate gifting or bulk discounts?
We do! We offer a variety of customizable gift tins and bulk shipping options for corporate events and holiday gifting. Please visit our Corporate Gifts page for more details.